Refund and Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, please contact us directly prior to returning any items. We can sometimes accept returns after this 30 day policy, however we cannot guarantee it.
To be eligible for a return, your item must be in re-sellable condition and in it’s original packaging (if this is relevant). If your return arrives to us damaged, we cannot guarantee a full refund will be processed.
Several types of goods are exempt from being returned. These include the following;
- Cable sold by the metre
- Part packs of sold items
- Cable pulling equipment
- Interlinkable Strip Lights
- Extension leads
- Orders shipped direct from our Suppliers
Please note that our returns policy may not apply if your order has been sent direct from one of our suppliers as we won’t be accepting the return. If this is the case, please DO NOT send your return back to the manufacturer/our supplier. We won’t be informed that they’ve received your return and your refund will NOT be processed.
Restocking fees may be added if this is the case or the return may be rejected outright. If you’re unsure as to whether this applies to you, please call us on 01244 288138, where we can provide you with further information.
Also, please include a note in your return describing the reason for the return and your order number. If this isn’t found in your return, your refund may not be processed straight away as we won’t know where it’s come from.
Please make sure to keep hold of your tracking number for your return as it helps us ascertain that your return has actually been received by us. Once your return has been inspected and approved, your refund will be processed (minus any fees relating to restocking fees, arranged collections etc; see above for more information).
Late or missing refunds
Please allow up to 10 working days for your refund to arrive back into your account. If your refund still hasn’t arrived in your account after this time, please call us on 01244 288138 so that we can check the status of your refund and advise you further.
In the event we need to exchange an item for you, we will provide a collection with our courier for the item and dispatch the replacement once the original item has arrived back with us. However, this is only applicable to orders where we have mistakenly sent out the wrong product or the product was damaged in transit by our courier. If you’ve ordered the wrong product, please return your order via your own means and we will dispatch a replacement once it’s arrived back with us.
To return your product, you should mail your product to:
Unit 65 Zone 1
Deeside industrial Estate
Depending on where the return is being sent from/collected from, the time it may take for your exchanged product to reach you may vary. Ordinarily, returns should arrive back to us within 5-7 working days.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do NOT cover the costs of items mislaid during transit or damaged!
Feel free to use our Contact us page any for questions related to refunds and returns. Alternatively, you can call our sales team on 01244 288138 who will be happy to help.